Terms & Conditions


1. Bookings:

Can only be made through the English Matters website and will  be confirmed once payment has been received (via PayPal) at the point of booking, English Matters reserves the right to cancel any online meeting for which a payment is not received in advance of the online meeting.

2. Cancellation Policy:

Once booked, a cancellation fee may apply if the cancellation is made less than 48 hours in advance but we will do our best the be understanding. English Matters may, at its own discretion, offer an alternative online meeting at an agreed date subject to availability.

3. Liabilities:

Should English Matters be unable to deliver an online meeting at the specified date and time, it will endeavour to provide the online meeting at an alternative date and time that is acceptable to the contracted participant. Should this not prove possible and no other suitable arrangements can be made for delivery of the online meeting, a refund will be made.